Item 1.05 Material Cybersecurity Incidents
On April 24, 2024, Dropbox, Inc. ("Dropbox" or "we") became aware of unauthorized access to the Dropbox Sign (formerly HelloSign) production environment. We immediately activated our cybersecurity incident response process to investigate, contain, and remediate the incident. Upon further investigation, we discovered that the threat actor had accessed data related to all users of Dropbox Sign, such as emails and usernames, in addition to general account settings. For subsets of users, the threat actor also accessed phone numbers, hashed passwords, and certain authentication information such as API keys, OAuth tokens, and multi-factor authentication. Based on what we know as of the date of this filing, there is no evidence that the threat actor accessed the contents of users' accounts, such as their agreements or templates, or their payment information. Additionally, we believe this incident was limited to Dropbox Sign infrastructure and there is no evidence that the threat actor accessed the production environments of other Dropbox products. We are continuing our investigation.
When we became aware of the incident, we launched an investigation with industry-leading forensic investigators to understand what happened and mitigate risks to our users. We have notified and are working with law enforcement. As appropriate, we are also notifying regulatory authorities and users with respect to unauthorized access to personal information.
As of the date of this filing, the incident has not had, and we do not believe it is reasonably likely to have, a material impact on our overall business operations, given our current understanding that this incident is limited to the Dropbox Sign infrastructure. We have not determined that the incident is reasonably likely to materially impact our financial condition or results of operations. We remain subject to various risks due to the incident, including potential litigation, changes in customer behavior, and additional regulatory scrutiny. Our remediation efforts are ongoing.
Forward-Looking Statements
This Form 8-K contains forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements include statements regarding our ongoing investigation of the cybersecurity incident, the nature and known extent of the incident, the isolation of the incident to our Dropbox Sign infrastructure, Dropbox's mitigation and remediation efforts, the potential disruption to our business or operations, and the potential impact on our operations, financial conditions, and results. These statements involve certain risks and uncertainties that may cause actual results to differ materially from expectations as of the date of this release. Among the factors that could cause actual results to differ materially from those indicated in the forward-looking statements are risks and uncertainties associated with the ongoing investigation of the incident, risks related security breaches or incidents, as well as other risks listed or described from time to time in Dropbox's filings with the Securities and Exchange Commission (the "SEC"), including Dropbox's Annual Report on Form 10-K filed with the SEC on February 16, 2024. All forward-looking statements are based on information and estimates available to Dropbox at the time of this Current Report on Form 8-K and are not guarantees of future performance. Except as required by law, Dropbox assumes no obligation to update any of the statements in this Current Report on Form 8-K.